Case managementInvoicingShipping & trackingLab deliveriesDigital scansTime clock kioskInventoryDoctor portalWork queuePan ticketsOnline paymentsLabel printingRoute planningDigital bridgeBarcode scanningMessagingBench toolsCase requestsData exportReportsDesktop appBulk labelsStaff permissionsCase searchAI support assistantAndroid appScan stationCase intakeMonthly statementsNotificationsPickup schedulingLow-stock alertsScan bridgeHourly backups24/7 cloud access

$149.99 a month, and that is the whole price. No per-case fees, no per-seat fees, and no cheaper tier with the good parts removed — every lab gets every feature. It includes 1 TB of file storage, which is the only thing we meter; past that it is $30 per additional terabyte per month. Most labs never get there.

No. Taking card payments through Lab N Cloud is optional and plenty of labs will not want it. If you already process payments somewhere else — or take cash and checks — you record the payment against the invoice yourself with whatever reference you like, and the doctor's balance, statements and reports all work exactly the same. The only thing you give up is doctors being able to pay themselves from their portal.

Card processing runs through Finix, and you apply for the merchant account without leaving Lab N Cloud. It is a normal underwriting application — your business details, tax ID and bank account — with a short review before you are approved. That is the route for any lab billing in US dollars, and it is the one we recommend.

Stripe is there for international labs only, where invoices are raised in a currency other than USD. Those labs paste in their own Stripe keys and keep the processor they already have.

Either way the money goes to your account, not ours. We never hold your funds and we do not take a cut of your invoices.

No. If your cases go out by courier, by your own driver, or the practice collects them, you can add a shipment and type in a tracking number yourself — or skip tracking entirely. Local labs doing their own deliveries use it this way and never touch a carrier. Buying labels in the app is there for the labs that want it, not a requirement for the ones that don't.

Your own Shippo account, which is free to open, and its API key pasted into your shipping settings. Rates and labels then come from your carrier accounts at your negotiated prices, and you are billed by Shippo rather than by us. That means UPS, FedEx and USPS quotes side by side, one-click labels, prepaid return labels for doctors, and tracking that updates itself.

We create your lab and send the owner an activation link. From there it is your lab name and logo, your pricing catalog, and your doctors — and you can be taking cases the same day. Shipping and payment processing are set up separately, whenever you want them, because neither is needed to run cases. There is nothing to install: it runs in a browser, and the desktop app, bridges and kiosk apps are all optional extras you add if they suit how you work.

We have built importers for other lab platforms and can usually bring your doctors and your products across, so day one is not spent typing them in.

Here is the honest part, since we have been through this with our pilot labs. Getting your client list out is usually fine. Getting anything else out is not. Most platforms hand you a stack of CSVs and call it an export — rows describing your cases rather than the cases themselves, so the attachments, the scans and photos, and your invoice documents all stay on their servers. And a spreadsheet of invoices and dates does not rebuild a ledger: we tried balancing the books for our pilot labs from one and it was rough.

So we build tools that recover more than the official export gives up. If you are on a system we have not written one for yet, tell us which one and we will work with you to build it and get out what can be got out.

What we will not do is promise a clean migration. Nobody in this industry can deliver one, and you deserve to know what is actually recoverable before you move, not after. Tell us what you're on now.

All of it, whenever you like, without asking us and without a fee. One click gives you a zip holding every case, client, invoice, payment, product, staff record and message — and, unlike the stack of CSVs most platforms call an export, the files themselves: your case attachments, the scans and photos, and your invoice PDFs.

Inside it is YourLab.html. Open that and you get a working offline viewer of your lab: your cases, your clients, your invoices, browsable on your own machine with nothing installed and no internet. Not a folder of raw files you would need a developer to make sense of — the lab itself, readable years from now.

We do this because holding your data hostage is the oldest trick in this industry. Make leaving painful enough and a lab stays out of dread rather than choice. We have yet to find another lab platform that will hand you everything in a form you can actually open. It is your data, you deserve to have it, and we would rather earn next month than trap you in it.

There is no subscription contract and no minimum term. Month to month, cancel whenever you want — cancelling stops the next renewal rather than cutting you off mid-month, so you keep everything you have paid for until the period ends. No cancellation fee and nobody to argue with.

The one document you do sign is a Business Associate Agreement, and that is not us tying you in — it is what HIPAA requires between your lab and anyone handling patient information on your behalf. Any vendor who does not ask you for one is the one to worry about. We handle it during onboarding and keep a copy on your lab's account, so it is on file the day an auditor asks for it rather than something to go hunting for.

As many as you like. There is no per-seat charge and no case limit, so the front desk, the bench, the driver and the owner can all have their own login without it costing more. Give each of them a role, and they see the parts of the lab they need and nothing else.

Never. The Doctor Portal is free for every practice you work with, and there is no limit on how many you invite. They submit cases and files, follow status and tracking, read their invoices and statements, and message you directly — which is most of the phone calls your front desk takes today.

Doctors submit cases and their files straight through the portal, and they arrive in a Digital Cases inbox where you can look them over and accept or reject each one. Once you accept, the Digital Bridge downloads the files straight into your CAD folder — no browser downloads, no hunting for where something saved, and no size limits that bounce a large STL.

No. Scan Bridge runs on the PC your document scanner is plugged into, watches its output folder, and attaches new Rx scans to the right case on its own. If you would rather not install anything, Watch Folder does the same job straight from Chrome or Edge.

Either way it is the same routine you already have — scan the script, walk away — except the paperwork ends up on the case instead of in a folder somebody has to go and upload later.

Rarely, is the first answer. Lab N Cloud runs in one of the largest data centre operations in the world — enterprise hardware with redundant power, cooling and network, the same class of facility banks and hospitals sit in, not a server in somebody's back office. Downtime is measured in minutes a year rather than hours.

The rest of this exists because "rare" is not "never", and a lab that has handed us every case it owns deserves better than our word for it.

Your lab is backed up every hour, not once a night. The worst case is losing the last hour of work rather than the last day of it.

Every night we also take a copy of your lab on its own, separate from the full platform backup. That is the one that matters the day you need it back — a bad import, somebody deleting the wrong thing — because our support team restores just your lab from a single button, in minutes, without touching anyone else's data or taking the system down for it. If you need to go back to a particular hour rather than to last night, the hourly copies cover that as well; it simply takes us longer to pull your lab out of one.

They go to a different provider in a different data centre from the one running Lab N Cloud, and we keep seven days of them. Your lab runs in one building — the copies of it do not, and they are not with the same company either. Losing that building would cost us a server, not your data.

On top of that we keep a live mirror of the database in another state, matching the main one to the second as work comes in. If the main server stops, that copy is already current and picks up where it left off — nothing to restore from a file, and none of the hours since the last backup to make up.

And a separate watchdog checks every hour that a usable recent backup actually exists, because the failure nobody notices is the backup that quietly stopped running months ago. A backup job cannot raise the alarm about itself, so something else does it.

Yes. Lab N Cloud uses strict encryption for data in transit and at rest, and we act as your Business Associate, upholding the administrative, physical and technical safeguards HIPAA requires. We are ready to sign a Business Associate Agreement (BAA) with your laboratory at onboarding.

Every action in the lab is logged with who did it and when, which is the part auditors ask about and the part most labs cannot produce on paper. Staff get only the permissions their role needs, idle sessions log themselves out, and the backup and failover arrangements above cover the availability side of the same rules.